Deposit Not Received
Learn how to troubleshoot and resolve missing cryptocurrency deposits by checking blockchain status, tags, and transaction details before contacting support.
If your deposit is completed but not showing in your account, there are a few possible reasons:
1. The cryptocurrency requires a Tag (such as XRP, EOS, etc.), but the Tag was
not provided.
2. The blockchain transaction has not been completed.
3. If you deposited a cryptocurrency not supported by the platform, please refer
to the article Depositing the Wrong Cryptocurrency to the Platform Address.
Before the platform can assist with resolving your deposit issue, we recommend that you confirm the following:
1. Please make sure that you logged into your platform account to obtain the
most recent deposit address before making the transfer, and that the transfer
amount is greater than the platform’s minimum deposit requirement.
2. Check the status of the transaction on the platform from which you made the
deposit. If the status is not "Completed" or "Successful", we recommend contacting
the other platform.
3. Ensure that the transfer has been confirmed or marked as successful on the
blockchain.
※Once you've confirmed the above, you can contact platform customer support and
provide the following details: UID, address, transfer amount, hash value (TxID),
and a screenshot of the transfer.
