FAQ & Support Guides
Quick Buy Crypto Deposit Not Received
Ensure you've completed third-party KYC and saved your transfer proof before contacting support for missing quick buy deposits.
Before the platform can assist with your deposit issue, we recommend that you confirm the following:
1. You have completed KYC with the third-party provider (if required by the third-party) and have successfully made the transfer.
2. Keep the proof or screenshot of the successful transfer and transfer details.
※Once you've confirmed the above, you can contact platform customer support and provide the necessary information.
